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My email address and password is not recognized any more even after changing it
belladicasa
Posts: 1
Level 1
in Support
hello, since i changed my iPhone from 6s to 7 , I cannot save my levels in other iPhones and I cannot enter my account anymore because it says error of connection, try later! I have been trying since two weeks! Thanks for your reply
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Best Answer
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If this is the account that you use on the game, then press edit (when you are logged in ) ,type in your password, and see if is correct. Then , you can see your email password and name so you can edit them . Check your email and see if there are any mistakes you made when typing it into your new device. If it still doesn't work, I don't know how to help you.
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Answers
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@belladicasa can you post a screenshot of the error you receive. thank you
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If this is the account that you use on the game, then press edit (when you are logged in ) ,type in your password, and see if is correct. Then , you can see your email password and name so you can edit them . Check your email and see if there are any mistakes you made when typing it into your new device. If it still doesn't work, I don't know how to help you.
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Since your game is already saved through Kingdom, you will need to log in instead of saving the game to another device.
Anyway, did you get that error message?
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I can not sign in with my email address since I am using my daughter's ipad I can not use my facebook, why is not recognizing my email address?
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Hi @bella45 !
If you want to switch from Facebook to your King account, first log out from Facebook in the game and then log in with the King account instead.
If you already tried this, please post a screen shot of the error message that you get when you try to log in.
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