Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I never got my prize!

It’s been 2 days, messaging customer service and nothing, I won 1st place on the Space Race contest and went to claim my prize and it never put it toward my account. It was 6 hours of color bombs, stripped and wrapped candys and a bunch of other things too! What the stank, man. This happened the last time I won a contest too. What the heck man..

Accepted answers

All comments

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Hi dear

Sorry for the inconvenience

Please Contact Support area From Your game directly. you can contact here lso 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps have fun

Pitty_Kitty

Hi @ashleychase49 and welcome to King community :)

Sorry this keeps happening, make sure your game and device software are up to date. Also check if your device has at least 2 GB of memory.

You can also try clearing cache. It can be done for CCS app on android app by going to device settings, app management, CCS, storage, clear cache. Be careful not to delete app data, those are for your boosters.

If log out/ restart device and wait a couple of minutes/ log in/ clear a level doesn't give you your reward back you can ask customer support and hopefully they can send it to your game. It may take time.

Please fill customer support form from your game app so support can check your game directly: click pink hear icon, then "?" mark, choose an event topic, and then click the "contact us" button.

Good luck :)

kiara_wael

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Hi and Welcome to our Community

Make sure updated your game.

The screen shots are from the ranking and all stats features and there are no rewards given from those.

If you miss a reward from any other feature, please report this to our Player Support Team here,

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

aijaziqbal

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Thanks for marking me @Diamond Lim 🌼

We warmly welcome u to our adorable king community. @ashleychase49

I am very sorry that u r having some issues in the game.

First of all try to log out, update ur game application , if you are playing through web browser clear cache but not the game data and then log in again. And if you still dont find your missing reward regarding dexter plz.try to contact support directly from ur game settings. As they have your game data and i hope they will take an action in your favour. You may use this link to contact player support.

https://soporto.king.com/contact

For this u need ur game Id please use the below link for ur id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Best of luck and have a nice day ahead😀

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Welcome to Sweet King Community! 👑

Opps! This game's support community is Candy Crush Jelly Saga (not Candy Crush Saga) and I will tagging @Crazy Cat Lad move this thread to Candy Crush Support Community.

Also I will tagging Candy Crush Expert Players to help you :

@Sukanta_Biswas, @kiara_wael, @aijaziqbal, @wykoon, @bearwithme and @Freddy_Falkner

By the way, if you have any questions on Candy Crush Saga, please ask a question that they will help you faster :

https://community.king.com/en/candy-crush-saga/categories/support

🍭 Have a nice and safety day! Sugar Crush! 🍭

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Welcome to Sweet King Community! 👑

Opps! This game's support community is Candy Crush Jelly Saga (not Candy Crush Saga) and I will tagging @Crazy Cat Lad move this thread to Candy Crush Support Community.

Also I will tagging Candy Crush Expert Players to help you :

@Sukanta_Biswas, @kiara_wael, @aijaziqbal, @wykoon, @bearwithme and @Freddy_Falkner

By the way, if you have any questions on Candy Crush Saga, please ask a question that they will help you faster :

https://community.king.com/en/candy-crush-saga/categories/support

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Thanks for marking me @Diamond Lim 🌼

We warmly welcome u to our adorable king community. @ashleychase49

I am very sorry that u r having some issues in the game.

https://soporto.king.com/contact

For this u need ur game Id please use the below link for ur id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Best of luck and have a nice day ahead😀

kiara_wael

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Hi and Welcome to our Community

Make sure updated your game.

The screen shots are from the ranking and all stats features and there are no rewards given from those.

If you miss a reward from any other feature, please report this to our Player Support Team here,

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Pitty_Kitty

Hi @ashleychase49 and welcome to King community :)

Sorry this keeps happening, make sure your game and device software are up to date. Also check if your device has at least 2 GB of memory.

Please fill customer support form from your game app so support can check your game directly: click pink hear icon, then "?" mark, choose an event topic, and then click the "contact us" button.

Good luck :)

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Hi dear

Sorry for the inconvenience

Please Contact Support area From Your game directly. you can contact here lso 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps have fun

Por qué no dan ayuda
No puedo pasar el nivel 3200 no tengo lingotes de oro ya lo intente más de 100 veces y no puedo me podrías ayudar con lingotes para poder pasar el nivel
21000 badge
I’ve passed level 21,000 and would like to receive my badge.
Can you help me log into the previous profile of Candy Crush Saga?
I think I used the mail address that also is my apple ID: doda.lunde@icloud .com, or…anita.lunde77@gmail .com.
Randomly losing win streaks
Why do I randomly lose my win streaks? I was up to over 2000 win streak and suddenly lost it and had to start over. Now it seems when I hit over 672 win streaks is resets to 0? I had just got my candy coated speckle ball and played for about 2 hours. Quit and went back in 3 hours later, win streaks back to 0 and I lost my…
Milestone banner
I have completed milestone 2000 and 3000 but I didn't got any milestone banner and my 1000 banner also missing

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…