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Moves taken away
Blissbaby13
Posts: 2
Level 1
in Support
Hello, I have a problem that happens every once in a while where I am playing the game and then all of a sudden the game starts playing for me and taking away my moves until the level is finished! Please tell me why is this happening??
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Best Answers
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@Blissbaby13 Hi and welcome, I have never heard of this before but please try the standard troubleshooting tips. Please make sure you game and device are both up to date and log out and restart your device, then log back in and see if this resolves you problem.
~Hope this helps
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
The problems you mentioned may be due to a game app error and for now please follow the steps below.
Clear Cache(if using browser) -
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you still have the same problem after doing this, you will get the solution by reinstalling your game app but you will lose all the stored boosters.
Thanks and have a lovely day ahead.๐
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Hello @Blissbaby13 and good day to you.
Understood that your game auto play itself once in a while. As mentioned by Mr Freddy, it seems unusual but it sounds like your app is about to corrupt.
Before it corrupt, you may want to consider backup your app if you're playing via iPhone or iPad to ensure that your boosters stored in the device is not entirely lost if you need to uninstall the game.
Hope you've tried the basic troubleshooting steps given by Mr Freddy and Mr Aijaziqbal.
Please let us know if you need any other help.
Thank you ๐
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Hi and Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
1
Answers
-
@Blissbaby13 Hi and welcome, I have never heard of this before but please try the standard troubleshooting tips. Please make sure you game and device are both up to date and log out and restart your device, then log back in and see if this resolves you problem.
~Hope this helps
1 -
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
The problems you mentioned may be due to a game app error and for now please follow the steps below.
Clear Cache(if using browser) -
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you still have the same problem after doing this, you will get the solution by reinstalling your game app but you will lose all the stored boosters.
Thanks and have a lovely day ahead.๐
1 -
Hello @Blissbaby13 and good day to you.
Understood that your game auto play itself once in a while. As mentioned by Mr Freddy, it seems unusual but it sounds like your app is about to corrupt.
Before it corrupt, you may want to consider backup your app if you're playing via iPhone or iPad to ensure that your boosters stored in the device is not entirely lost if you need to uninstall the game.
Hope you've tried the basic troubleshooting steps given by Mr Freddy and Mr Aijaziqbal.
Please let us know if you need any other help.
Thank you ๐
1 -
Hi and Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
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Thanks all, so far so good!
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You're welcome @Blissbaby13 ๐glad all is well and good.
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Great to hear and you are welcome! ๐
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