Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Why does my screen keep going black
Try these steps here!
Tablet play of candcrushsaga keep blacking out the options you gave doesn't solve the issue.
What now
@Tina1205 Hi and welcome. Can i ask what device you are playing on and is this happening as soo n as you load the game .
Thank You
Hello @Tina1205 and good day to you.
Understood you are experiencing black screen whilst playing the game.
If you're playing via PC, please check the browser as per Mr Aijaziqbal suggestion.
I'm using Android phone and I also experience the same intermittently.
My phone is running low on memory and storage space and that may be the cause of black screen cos the system and background app unable to function properly.
If your issue is similar to mine, you may want to clear the cache frequently to free up some space and delete large files esp images or videos from your phone.
Also, please check for any update on the app and phone system 😊
Please let us know if the above helps or if you have any other issue.
Thank you 😊🙏🏻
Hi and Welcome to our Community.
If you are using a browser to play the game please try another browser. It seems to happen mostly on Google Chrome only.
Clear the cache and cookies on your browser to make sure the fix reaches your game.
please note that Windows 7 is no longer support by Microsoft.
You can also download the game from Microsoft Store and play via the Windows app if you have a Windows 10 PC.
If you have still have issues please tell us which device or forum you are using to play the game to provide you further assistance.😀
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
You will find some troubleshooting steps by clicking on the post below, which will solve your problem.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
New here? Sign in or create an account to join the fun.
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
