Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Why does my screen keep going black
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Answers
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
You will find some troubleshooting steps by clicking on the post below, which will solve your problem.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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Hi and Welcome to our Community.
If you are using a browser to play the game please try another browser. It seems to happen mostly on Google Chrome only.
Clear the cache and cookies on your browser to make sure the fix reaches your game.
please note that Windows 7 is no longer support by Microsoft.
You can also download the game from Microsoft Store and play via the Windows app if you have a Windows 10 PC.
If you have still have issues please tell us which device or forum you are using to play the game to provide you further assistance.😀
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Hello @Tina1205 and good day to you.
Understood you are experiencing black screen whilst playing the game.
If you're playing via PC, please check the browser as per Mr Aijaziqbal suggestion.
I'm using Android phone and I also experience the same intermittently.
My phone is running low on memory and storage space and that may be the cause of black screen cos the system and background app unable to function properly.
If your issue is similar to mine, you may want to clear the cache frequently to free up some space and delete large files esp images or videos from your phone.
Also, please check for any update on the app and phone system 😊
Please let us know if the above helps or if you have any other issue.
Thank you 😊🙏🏻
