How do I get my money back?

Question

I paid for more moves on candy crush and the game is frozen, I’ve been waiting for more than 15 minutes for it to work and return back to the game I was playing but it’s not working

Diamond_Lim · Answer

https://community.king.com/en/candy-crush-saga/discussion/313530/how-do-i-get-my-money-back

Welcome to Sweet King Community! 👑

Don't worry! You can click on "Contact Us" on bottom of the page then select "Problems with purchases" and then "Accidental Purchase" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal · Answer

https://community.king.com/en/candy-crush-saga/discussion/313530/how-do-i-get-my-money-back

Hi and welcome to the community.

Very sorry about that but for any purchase related issues you need to contact player support directly from the settings of your game application.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

and they should help you with this.

You may also contact them with this link.

https://soporto.king.com/contact

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/313530/how-do-i-get-my-money-back

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.