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My king account informs that it is already synchronized with the facebook account, but the levels are different. Did she sync with a facebook other than my account?
Hi @Ellen_Moura !
If your King account says the account already has been synced with Facebook it has then been merged with a Facebook account earlier and you can only sync one King account with one Facebook account.
Did you perhaps have any other Facebook account earlier that you had synced with the King account?
Or is it synced with the correct account, but just the levels do not match? Does the ranking and Gold Bars match?
@Ellen_Moura Hi and welcome, Please see post below for information on why your levels can be different on two different accounts deivces
Hope this helps
Hi and Welcome to our Community
Please check this page
Hi and welcome to the community.
Which one is not showing correct progress. Facebook or King account. Try to log out, update your game application, restart your device and login again. Play and complete a level and check if it solves your case as sometimes synching perfectly takes a little extra time.
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MY BOOSTER WHEEL HAS NOT WORKED FOR ABOUT 5 DAYS. WHAT IS THE PROBLEM?
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
