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Gold bars

52sam
52sam Posts: 10

Level 2

I earned 8 gold bars today and die not receive them. I'm also not receiving all of the tools when I earn them. Please let me know how to fix this.

Thank you

Best Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited October 2020 Answer ✓

    @52sam Hi and welcome , the community does not deal with gold bar issues, you will need to contact customer support from your game and they should help you with this, go to your game settings help center and send them an email

    Also check you game is up to date and log out and restart your device and then log in and see if this resolves any issues

    Hope this helps

  • kiara_wael
    kiara_wael Posts: 156,983
    Answer ✓

    Hi and Welcome to our Community

    Please report this to our Player Support Team here.

  • aijaziqbal
    aijaziqbal Posts: 8,884
    Answer ✓

    Hi and welcome to the community.

    Very sorry about that but the only way to recover your goldbars is to contact player support. Please go to settings, contact us , purchase and goldbars and send them email. By contacting directly from the game will give them access of the required data and purchase history of last 90 days in your game so that they can take a positive action in your favour.

    Best of luck.😀

  • Diamond_Lim
    Diamond_Lim Posts: 167,030
    Answer ✓

    Welcome to Sweet King Community! 👑

    Don't worry! You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Missing items" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited October 2020 Answer ✓

    @52sam Hi and welcome , the community does not deal with gold bar issues, you will need to contact customer support from your game and they should help you with this, go to your game settings help center and send them an email

    Also check you game is up to date and log out and restart your device and then log in and see if this resolves any issues

    Hope this helps

  • kiara_wael
    kiara_wael Posts: 156,983
    Answer ✓

    Hi and Welcome to our Community

    Please report this to our Player Support Team here.

  • Mary_Kay
    Mary_Kay Posts: 1,403

    Welcome to the community. As mentioned you'll need to contact customer service about your missing gold bars. Wow, lucky you to earn 8 in one day, they are so hard to get. How did you do it? Very skillful.

  • aijaziqbal
    aijaziqbal Posts: 8,884
    Answer ✓

    Hi and welcome to the community.

    Very sorry about that but the only way to recover your goldbars is to contact player support. Please go to settings, contact us , purchase and goldbars and send them email. By contacting directly from the game will give them access of the required data and purchase history of last 90 days in your game so that they can take a positive action in your favour.

    Best of luck.😀

  • Diamond_Lim
    Diamond_Lim Posts: 167,030
    Answer ✓

    Welcome to Sweet King Community! 👑

    Don't worry! You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Missing items" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

  • 52sam
    52sam Posts: 10

    Level 2

    Thank you! I don't have "contact us" as an option.


    Welcome to Sweet King Community! 👑

    Don't worry! You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Missing items" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

    3:36AM

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