Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I bought the 19.99 package twice today and no free lives came I should have 2 days or more
Sign in or register to leave a comment and join the conversation.
Hi @mamaof4monsters and welcome to our Community!
Did you purchase the Sweet Bundle? Please note that the smaller bundles do not feature any Lives. The bundles including lives have the heart followed by how many hours.
The Sweet Bundle includes 100 Gold Bars, 2x various Boosters and 12h of Unlimited pre-game Boosters. The Tasty Bundle is the first bundle that includes Lives.
Hi and Welcome to our Community
You can find all info about refunds and broken purchases here.
Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
@mamaof4monsters Hi and welcome and sorry to here you did not receive part of your purchase, Unfortunately the community does not deal with purchase issues as it contains your personnel information;
please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
And they should help you with you issue
Hope this helps
Hi and welcome to the community.
Very sorry that you face this purchase issue. But unfortunately community dont deal with the purchase or puchase related issue. The only way to get your purchased lives is to contact player support directly from the settings of your game application. By contacting directly will provide player support your last 90 days purchase history enabling them to take a positive action in your favour.
For more details check this link.
