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I've watched all the videos and they all show keys to open the boxes. There are 0 keys in the 15 attempts I've tried. I clear everything but still no keys come up. Is there something I'm missing? Plz help. Thanks
Hi @McKinzie @Freddy_Falkner !
Level 1364 should already be fixed. Please force close the app and open the game again so the game restarts and fix reaches your game and device.
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Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it.
For instructions on how to take a screenshot please visit here.
@McKinzie Hi have answered above but cannot find any issues with level so you will need to contact customer support if above does not help
Thank you
I think it's a kindle fire
It's a mobile device. Like a Kindle.
@McKinzie Hi, I have tried this level on iphone, Facebook and windows 10 app and there is no problems with it the keys just fall you do not have to do anything special for them to fall
Check you device and game is up to date , log out and restart your device then log back in and see if this resolves your issue
If not contact customer support from your game settings, go to help centre and send them a message and they will need to look in to your issue
Hope this helps
Hi and welcome to the community.
Very strange but if you are playing through firefox web browser then try to clear cache and restart and try again. Or you may try with another browser like chrome or edge.
@McKinzie Hi , not really is that a mobile device or web browser ?
Hi there, I play on the a Fire. Does that help? Thanks for your quick response.
@McKinzie Hi and welcome, what device are you playing on and i will check or get someone to check the level t
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
