Level 1364 Candy crush saga

McKinzie · October 2020

I've watched all the videos and they all show keys to open the boxes. There are 0 keys in the 15 attempts I've tried. I clear everything but still no keys come up. Is there something I'm missing? Plz help. Thanks

Crazy Cat Lad · October 2020

Hi @McKinzie @Freddy_Falkner !

Level 1364 should already be fixed. Please force close the app and open the game again so the game restarts and fix reaches your game and device.

Freddy_ · October 2020

@McKinzie Hi and welcome, what device are you playing on and i will check or get someone to check the level t

Thank you

McKinzie · October 2020

Hi there, I play on the a Fire. Does that help? Thanks for your quick response.

Freddy_ · October 2020

@McKinzie Hi , not really is that a mobile device or web browser ?

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1125031#Comment_1125031

Hi and welcome to the community.

Very strange but if you are playing through firefox web browser then try to clear cache and restart and try again. Or you may try with another browser like chrome or edge.

Freddy_ · October 2020

@McKinzie Hi, I have tried this level on iphone, Facebook and windows 10 app and there is no problems with it the keys just fall you do not have to do anything special for them to fall

Check you device and game is up to date , log out and restart your device then log back in and see if this resolves your issue

If not contact customer support from your game settings, go to help centre and send them a message and they will need to look in to your issue

Hope this helps