restore level progress to new Account

Hi @Ursula_Tell and welcome to our Community!

I have restored the game now to level 5917 on your new account.

@Ursula_Tell Hi, apologies did not realize you were asked for your ticket number. not something i have seen requested before but understand why maybe this was done

All comments

Thank you very much😊

Hi @Ursula_Tell and welcome to our Community!

I have restored the game now to level 5917 on your new account.

@Ursula_Tell Hi, apologies did not realize you were asked for your ticket number. not something i have seen requested before but understand why maybe this was done

https://community.king.com/en/candy-crush-saga/discussion/comment/1131606#Comment_1131606

Hi thanks for providing. It may be helpful to the CM to close your case from the player support.

@Ursula_Tell Hi and welcome the ticket is of no use to us as this is what you receive to say customer support have received your query. Normally they reply in 72hrs but can take longer due to worldwide circumstances.

The CM is tagged to this so hopefully he will answer you tomorrow in his work hours

Hi,

The ticket number is 9997693

https://community.king.com/en/candy-crush-saga/discussion/314873/restore-level-progress-to-new-account

Hi and welcome to the community.

As Mr. Freddy has tagged to our CM and hopefully he will take an action in your favour. Can you also tell us the ticket number which you get from our player support in the automated response. Its a long number usually start with 9.

Thanks.

@Ursula_Tell Hi and welcome, I will tag our CM @Crazy Cat Lad to this post as he is the only one that may be able to help you with this. You will need to be patient as he will only answer in his work hours

Thank you

Accepted answers

@Ursula_Tell Hi, apologies did not realize you were asked for your ticket number. not something i have seen requested before but understand why maybe this was done

Hi @Ursula_Tell and welcome to our Community!

I have restored the game now to level 5917 on your new account.

All comments

Thank you

https://community.king.com/en/candy-crush-saga/discussion/314873/restore-level-progress-to-new-account

Hi and welcome to the community.

Thanks.

Hi,

The ticket number is 9997693

The CM is tagged to this so hopefully he will answer you tomorrow in his work hours

https://community.king.com/en/candy-crush-saga/discussion/comment/1131606#Comment_1131606

Hi thanks for providing. It may be helpful to the CM to close your case from the player support.

@Ursula_Tell Hi, apologies did not realize you were asked for your ticket number. not something i have seen requested before but understand why maybe this was done

Hi @Ursula_Tell and welcome to our Community!

I have restored the game now to level 5917 on your new account.