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Sorry to hear that @ChrissiE12 . Since my tips don't work for most players, I recommend you to get help from Candy Crush Saga community managers @Crazy Cat Lad and @Pounawea . They may be able to help you fix this issue in your game. Also ask Candy Crush Saga game expert for tips. Here are my tips:
Hope this works. If not, ask Community Managers and Game experts for tips. This technical issue has been going around for a while and should be fixed soon.