CCS black screen

Question

I have had my screen go black in CCS several times in the last few days. I am Playing on my iPhone 8. It’s never happened before this week. Is this a glitch because you are making so many changes or do I have a problem.

Thanks and regards.

Jeanne Burke.

[Deleted User] · Accepted Answer

Hi @Jeanne.jo!

This issue is still under investigation, but no error is found yet.

Meanwhile, please play on another browser. It seems mostly happen in Google Chrome, so try any other of the supported browsers Mozilla Firefox, Opera or Edge.

If you're playing on a Windows PC, you can also download the game as an app from Microsoft Store Here and play via the Windows app instead.

Please also note that Microsoft no longer supports their old systems Windows XP, Windows Vista or Windows 7. Therefore we recommend to play on Windows 10 to guarantee that the game works.

wykoon · Accepted Answer

Hello @Jeanne.jo and good day to you.

When you keep getting black screen, i.e. auto reboot once you log into the game, it may means that you need to update either the iOS or the app. Kindly check whether there is any updates of these 2 items that are pending. If yes, please update the same and backup/sync your app with iTunes prior to the update.

Once you have updated it, you may also need to reboot/restart your iPhone 8 to refresh the updates in your phone.

Please let us know if the above works and if you need help with other issue.

Thank you ☺️