I finished 2nd in an episode race and did not receive a prize after I clicked on collect reward.

Owczarzak · May 2019

Didn't get reward for finishing 2nd in episode race

Sukanta_Biswas · May 2019

Hello @Owczarzak

Image: https://us.v-cdn.net/6030983/uploads/editor/9l/dzzot9kdgab6.png

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

There have been some problems in the game since last few days.

Reason is King team working on game studio, for the solution of previous problems. Not Only you, that many people have faced different problems.

Keep a little patience. Hopefully it will be resolved after the next update, although I can not tell the exact date.

Thank you for understand. Have a good day

iwrbhs · May 2019

I’ve had the same problem. I’ve been 2nd and 3rd with no reward. You hit the ‘claim reward’ but you get nothing. ☹️

KandyMan36 · November 2020

I have had same problem from the time I started playing. Level 583 now and November 1, 2020. I can't even find a 'claim reward' button. Good luck.

aijaziqbal · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1166043#Comment_1166043

Hi and welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and check if it solves your case. For any missing rewards, either contact player support directly from the settings of your game application or use this link.

https://soporto.king.com/contact

Thanks.

I finished 2nd in an episode race and did not receive a prize after I clicked on collect reward.

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