App closing when watching an ad

bearwithme · November 2020

Hello @MarilynL - what device are you playing on? Please include the make and model and software (for example Apple iPhone 8 IOS). This information will help the studio investigate the issue.

As far as the round thing with dots - are you maybe referring to the Color Bombs? I assume you have already done the standard troubleshooting - clearing your cache, turning your device off for at least 10 seconds and all ensuring you have the latest version of the game on your device.

Anyway - I have copied this thread and sent it to the Community Managers so they can see that multiple players are having these issues. But any additional info you and the other players can provide will be helpful.

Thank you.

SueDM · November 2020

Same thing happening with me. Tried everything mentioned with no luck.

Mary_Kay · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1165192#Comment_1165192

Yes, it is annoying. The studio will have to take a look at it when they are back at work Monday.

Mary_Kay · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1165268#Comment_1165268

Yes, this is a known issue. The studio will need to take a look at it when they are back at work Monday. Some players have reported their issue has resolved it self so I hope your does too. Good luck.

Spieler_8675309 · November 2020

quote:

Same problem, Android 10 with loads of memory and storage; cleared data and cache, uninstalled and reinstalled...

Hey; you know that you're also deleting boosters & (received game) lives whenever you do that (part in bold), right?

Now you do, by finding out the hard way.

It's not you, it's them.

If boosters are your thing (you deleted them all) & you wanted an excuse to walk away from this game, save yourself some aggravation & frustration by keeping it uninstalled; there must be similar games on the app store that don't have all the bugs & glitches.

Faulty products lead to consumers leaving in droves; so it would benefit this company to swiftly take action on the matter, unless they want fewer consumers for their products.

Hey King, get it sorted...

Michael_Reid · November 2020

hi there

when im playing candy crush every time i click on a video to get a bonus the game crashes and kicks me out.

i am playing om my Samsung s20 and have reinstalled the game numerous times

Mary_Kay · November 2020

https://community.king.com/en/candy-crush-saga/discussion/316531/game-keeps-crashing

Many players are complaining of the ads crashing their game. The studio will need to take a look at it tomorrow when they are back at work. You might want to avoid the ads until then. Good luck. I hope a fix comes soon.