Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Refund Question

More than once I’ve purchased a booster only to not receive the boosters purchased. The account was charged. When I asked for a refund I received a “ you are not eligible to receive a refund” response. I provide proof that my account was charged and again the same message with no details. It is extremely frustrating and I’m getting to the point where I want to blast it all over so is media, what I feel is an unethical trend. Am I not requesting the refunds correctly. I think we deserve more than a computer generated response

Accepted answers

All comments

Mary_Kay

Sorry for your problem. I don't understand why they say you are not eligible for a refund if you didn't get what you paid for. Are you emailing them directly from your game? That way they have your purchase history.

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

I want to help you and navigate you better through the community.

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖

Freddy_

@IRamirez Hi and welcome. Sorry to here this has happened to you but Unfortunately the community can not deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

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