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On the Candy Crush Saga I can't collect my prize from the chocolate box!
Hi dear.
Have you done the troubleshooting steps above. If you still not get it. Please contact our player support directly from the settings of your game application.
Thanks.
Hi and Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
Hi and welcome to the Community!
Please do the standard troubleshooting process by Log out, update your game application, restart your device and login again. If playing through browser please clear cache/history and restart your device and try again.
Have a great day!
Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck
I want to help you and navigate you better through the community.
Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.
I wish you a nice day & have fun 😊 I am always available for questions and help.
Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖
@blrummel Hi and welcome, we have had a few reports of this and we may need to escalate Tomorrow
first Try to check your device and game are up to date and log out , also if playing via an internet browser clear your cache and restart your device and then log back in and see if this solves your issue
Thank you
Hello there @blrummel and good day to you.
Please be informed that several players have been experiencing the same issue and hopefully it can be looked into tomorrow when the CM report to work.
Kindly exit from the event tab, disconnect your device from internet, wait for several seconds, then reconnect back the device to the internet. Play a level and then check your event tab for chocolate box event and see whether you can click on the "claim" button.
If the above doesn't work, please wait for us to update on this matter.
Thank you for your patience and let us know if you need help with other issues of CCS ☺️
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
