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My gold bars GONE (CCSaga)
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Answers
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Hi.
I just read your problem. I wanted to inform you that you have probably received the reply from King's support in your junk mail, as they usually do not take that long In fact, the maximum term is usually 3 days.
Also, as soon as they receive the player's message, an automated message arrives informing them that they have received your request and will contact you shortly. That's the procedure, so I'm pretty sure you got it in your junk mail.
Please review it and try again, don't wait any longer.
Thanks and keep enjoying
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Hi, @wykoon and @hechicerilla
I tried scroll through my emails and I actually found it they sent the email on 8th November! I was very suprised that i didn't notice the email im so sorry about that also thank you so much @hechicerilla !! ❤️❤️❤️
So what I should I do after i received this email? Do I need to wait for them to contact me or reply to them?
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Oh dear, you're welcome, and I'm glad you found it.
If you notice, that message gives you to choose two options, you have to select the first one by clicking on the link, and it will take you to a form where you can explain your problem, try to give as many details as you can. After that they will contact you to give you a solution.
Please remember to check your junk mail.
Good luck 🤞 and keep enjoying
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Hi there @Snowynxx and thank you for sharing the screenshot.
You may reply that email and follow-up with them about your issue since you can't find solutions here.
You may un-junk that email by transferring it to your inbox so it will automatically be treated as safe mail the next time you receive the same. However, you can still counter check your junk mail in case it accidentally end up there.
After you've follow up with them, just look out reply from them. If still no answer after a long time, it means that your missing gold bars may not be recoverable especially if you earn it through your game. If you have proof of recent purchase of the missing gold bars please email King Support the purchase record for their further action.
Again, good luck! 😊
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