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freeze

kaorucal
kaorucal Posts: 2

Level 1
in Support

I'm on 8222 now and recently whenever I run out the moves, the game freezes and I have to restart the game again. When I have moves, it doesn't happen. I can play the game after restarting, but it's a bit annoying.

Answers

  • aijaziqbal
    aijaziqbal Posts: 8,884
    https://community.king.com/en/candy-crush-saga/discussion/318789/freeze

    Hi and welcome to the community.

    Congrats on very nice progress. Please check this link and see if it helps you.

    https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

    Thanks.

  • wykoon
    wykoon Posts: 12,717

    Hello there @kaorucal and good day to you.

    Understood that you need to keep restarting your game each time you stop playing or runs out of moves.

    Besides the link shared above by Mr Aijaziqbal, you may want to check whether the app needs to be updated or your device have sufficient memory to run/operate. After that, please carry out the necessary remedial actions.

    You may also disconnect your game from the internet and wait for several seconds before re-connecting it back to the internet and see if it helps.

    Please let us know if you need help with other issues in the game.

    Thank you 😊

  • Diamond_Lim
    Diamond_Lim Posts: 167,089
    https://community.king.com/en/candy-crush-saga/discussion/318789/freeze

    Welcome to Sweet King Community! 👑

    How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

  • Flor_Mckernan
    Flor_Mckernan Posts: 4

    Level 1
    edited November 2020

    Same here when I play on Win10 app. Almost 10 weeks with this issue

  • Freddy_
    Freddy_ Posts: 68,477

    @Flor_Mckernan Hi, as the win 10 app version is synced to king servers, check for any updates to your device and in Microsoft store for your game and then restart your device to see if this improves your situation. If not would probably try to reinstall the app as its fully synced to king servers.

    Have had no issues with my win 10 game on latest version and all updates done

    Thank you

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