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Do you have a question or need help with your game? Ask the Community.
Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
freeze
Answers
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Hello there @kaorucal and good day to you.
Understood that you need to keep restarting your game each time you stop playing or runs out of moves.
Besides the link shared above by Mr Aijaziqbal, you may want to check whether the app needs to be updated or your device have sufficient memory to run/operate. After that, please carry out the necessary remedial actions.
You may also disconnect your game from the internet and wait for several seconds before re-connecting it back to the internet and see if it helps.
Please let us know if you need help with other issues in the game.
Thank you 😊
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Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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@Flor_Mckernan Hi, as the win 10 app version is synced to king servers, check for any updates to your device and in Microsoft store for your game and then restart your device to see if this improves your situation. If not would probably try to reinstall the app as its fully synced to king servers.
Have had no issues with my win 10 game on latest version and all updates done
Thank you
