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I had a Key to the Music box on my map with almost 2hr to win it. I was just 1 level below that key. Passed the level and the key was just gone. I was supposed to get 30 min boosters and lives!!! 😭😭😭 Please explain!
Hi @olyamt did you change your device time?.. It might have affected the 2hours time limit?.. Otherwise there is no way we would know what happened.
@olyamt Hi, yes i know but a lot of questions get redirected to the community. this question does not, but you can chose problems with my game and awards not received
Thank you
@Freddy_Falkner thank you for your quick reply, but it was NOT a purchase therefore there is no 'missing bars or rewards'. It's a prize that was supposed to be awarded for completing levels and it was not. My game is absolutely up to date. Thanks
@olyamt Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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Can't I use my Yahoo email to receive verification email for Candy Crush? The link has expired and it says I should request a new verification email via my King account in the game. (Candy Crush) I have tried to but have not received a new verification email to my Yahoo email.
Bonjour , je suis bloquée sans lingot, sans booster et lorsqueje regarde des vidéos d'aide ma grille correspond au niveau 19699? merci si vous pouvez m'aidera résoudre ce problème
I had logged in my account in new device the old levels are not visible.My level is 846 but in new device its showing level 11 I need to solve this problem, give me solution.
कॉल नाइट कॉल नाइट ए
Still waiting for candy royal competition. This is day 5 whitout getting it. Can you developers do something about this. Im only at level 1300 ish and my old account i got it daily now I get it once a week. And it make it hard to advance whit no goldbars. So please do something to fix it.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
