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I had a Key to the Music box on my map with almost 2hr to win it. I was just 1 level below that key. Passed the level and the key was just gone. I was supposed to get 30 min boosters and lives!!! ðŸ˜ðŸ˜ðŸ˜ Please explain!
Hi @olyamt did you change your device time?.. It might have affected the 2hours time limit?.. Otherwise there is no way we would know what happened.
@olyamt Hi, yes i know but a lot of questions get redirected to the community. this question does not, but you can chose problems with my game and awards not received
Thank you
@Freddy_Falkner thank you for your quick reply, but it was NOT a purchase therefore there is no 'missing bars or rewards'. It's a prize that was supposed to be awarded for completing levels and it was not. My game is absolutely up to date. Thanks
@olyamt Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
