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how do i get back to the level i was on in Facebook?

johnf

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Crazy Cat Lad

Hi @johnf and welcome to our Community!

If you are logged in to your King account on King.com, then you should have the Settings up the right like here:

Could you post a screen shot of how the website looks like for you on your computer?

johnf

I'll try logging out, the in again

johnf

logged in. No settings icon

Freddy_

@johnf PC layout above when you sign into king.com/games and sign into your king account

johnf

Im on PC

Freddy_

@johnf are you doing this via PC as it does not show correctly on mobile, will get you a pic on king.com. to show were settings are, but bear with me

settings top right corner

Hope this helps

johnf

dont see the "settings" icon

Freddy_

@johnf Hi again you will need to do this on a PC

Can I sync my progress between Facebook and King.com?

Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com/games
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

johnf

I just got on king.com now. How do i get back to the level i was on when i was on Facebook

Freddy_

@johnf Hi and welcome, please try logging out of Facebook and clearing your browser cache and the restart your device and log back in and see if this restores your levels.

If not please see post below for help on getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank You