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Why am I not receiving rewards at the end of a section.
Answers
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@Barbie1943 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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Hi.
Welcome to the sweet King community. Please follow the steps indicated in the message above.
I just wanted to ask you to take into account that both the automated message and the technical support response are very likely to reach your spam, so you should be careful and check it.
Thanks and keep enjoying
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Hello @Barbie1943 and a very warm welcome to our wonderful Candy Crush Saga community. You say when you 'reach the end of a section' - are you referring to finishing an episode? Or are you referring to one of the contests currently available thru the events area of the game? You say the wheel goes round - do you mean the device has paused you and you can't go further? What wheel are you talking about? The more information we (and the studio) have, the better chance to see what exactly the issue is and hopefully prevent it from happening again. Also has this happened just once, or has this happened several times?
Thank you for your patience and understanding. Hopefully this can be resolved (by taking the recommended actions above) but if you still have problems, please provide the additional information and we will see what can be done to fix your problem.
Thank you.
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