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Magic season did not receive the rewards

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King_admin
King_admin Posts: 3,299 Level 3
in Support
This discussion was created from comments split from: ❄️🎄🎅 Holiday Event Calendar 7 - 13 December.
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  • Ouzel
    Ouzel Posts: 14 Level 2
    edited December 2020
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    Can you please help me @Crazy Cat Lad

    I purchased the second tier on the Magic season genie event for 15 gold bars and did not receive the rewards. I tried again with another 15 gold bars and still did not receive the rewards. So 30 gold bars in total and I received nothing.

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    My user ID 11353527978

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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @Ouzel !

    I moved your comment from the Winter events to Support.

    Please email Player Support from the game's Settings and Help Center so they can look into this.

    Remember to choose "Gold Bars & Purchases" as the topic since you paid Gold Bars in the event.

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