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Winter Festival question

Millie1
Millie1 Posts: 9

Level 2
in Support

I completed the first level and received 1 cup and now I cannot do anything. The snowman is jumping and the play button is not working. Help!

«1

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @Millie1 Please check your game is up to date, log out and restart your device and then log back in and see if this resolves your issue

    Thank You

  • Millie1
    Millie1 Posts: 9

    Level 2

    I tried all that. I tried clicking on a snow pile to use the cup but nothing

  • Freddy_
    Freddy_ Posts: 68,477

    @Millie1 Hi again what device are you playing on

    Thank you

  • Millie1
    Millie1 Posts: 9

    Level 2

    looks like the snow man is sending out sound waves

  • Millie1
    Millie1 Posts: 9

    Level 2

    I am playing on my I Pad

  • Freddy_
    Freddy_ Posts: 68,477

    @Millie1 Hi, try checking for an update for you update and install if one available and clear the cache from Safari and then restart your device and see if this solves your issue. Even if the app still clear the safari cache

    Thank you

  • Millie1
    Millie1 Posts: 9

    Level 2

    I did that already. I. Just frustrated!

  • aem9001
    aem9001 Posts: 1

    Level 1

    Same issue for me! Don’t know what is going on...


  • Millie1
    Millie1 Posts: 9

    Level 2

    I am using my I Pad. When I use my droid phone it works fine. Thinking it’s a Apple issue

  • Tzvi_Marcu
    Tzvi_Marcu Posts: 2,595

    @Millie1 use the android, in any case it is not easy. To do it without boosters it's not possible

Hey! Would you like to give us your opinion?

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