Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I've checked iOS and app is up to date, have enough memory. The game gets to orange loading screen then closes itself down
Dont be afraid about the progress as we can recover the progress even if we have to do it manually. But the boosters will not be recovered. So try above suggestion by freddy to take backup by icloud.
If you dont get your progress back please let us know and we will help you to recover it.
Thanks.
@K2988 Hi and welcome, If you have checked everything is up to date and restarted your device. All you can try is back up your phone to the icloud and then try reinstalling the app and using your icloud to restore the back up and see if this works. mobile devices reinstalling loses the Boosters but you will keep your level and gold bars. Backing up to the cloud you may be able to get your boosters back but its not guaranteed to work. although i have done this and kept my boosters
Thank you
I don't want to delete the app without backing up the progress, but I can't see how to do that if the app won't load.
Hi, I have cleared the cache and turned iPad off and it's still doing it
Hi and welcome to the community.
Please try to clear the cache from safari and then try to restart the device and check if it helps you.
You may also check this link for some troubleshooting tips.
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
