Where did my purchases go

Shernathia_ · May 2015

i purchased a package and I had items from spins. I reinstalled candy crush and restored purchases but nothing happened.

Johnny_Ryall · June 2015

Hello Shernathia. Thank you for posting, I will look into this for you.

LindaSwayzer · February 2021

Where are my purchases

Freddy_ · February 2021

@LindaSwayzer Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue

Unfortunately the community can not deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Where did my purchases go

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