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my most recent account that im on level 472 is showing up on my computer but it is on my phone???

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tanyatomblin
tanyatomblin Posts: 1 Newbie
in Support

iv played this game for along time and spent alot of money on it and i was under the impression that all my progress would transfer over on various devices which it is except on my computer??? Thank you for your time!!!!!!

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Answers

  • kiara_wael
    kiara_wael Posts: 151,056 Candy Moderator
    edited June 2021
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    Hi and Welcome to our Community

    Please connecting game to facebook or King Account , that saved your progress.

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  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
    edited June 2021
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    @tanyatomblin Hi and welcome,

    Yes if you use the same account for all devices your game should sync on all devices. Check your main account by signing in and out and then make sure the details for your computer game are the same.Note only your Level and gold bars transfer between devices and not boosters or lives

    Any issues please come back to us

    Thank you

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  • Beebee92
    Beebee92 Posts: 13 Level 2
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    Hi. I just got a new phone and I've been trying to log into Facebook to retrieve my account but I have been unsuccessful. I was on level 2000 plus. Can someone help me out please? Please. Its been about a week of trying . Please

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