I cannot log in in the app

NuriaRA · June 2021

I registered through the App candy crush using mu e-mail some time ago. Now i cannot login.

Freddy_ · June 2021

@NuriaRA Hi, Sorry no other fix for this at presnet you can only uninstall and reinstall to fix this issue

kiara_wael · June 2021

Hi and welcome to our Community

Which device are you play ?

Freddy_ · June 2021

@NuriaRA Hi and welcome,

Are you getting any error messages or can you explain what is happening when you try to log in. Have you tried using the reset password link

Thank you

NuriaRA · June 2021

I use an Iphone 7

There is a “connection problem”. I’ve tried to reset the password many times but it doesn’t work. I have no connection problems with my phone.

Freddy_ · June 2021

@NuriaRA Hi again

Is your issue like below

NuriaRA · June 2021

Yes, this is my problem. It appears both, trying to log in with facebook and with the email

Do you know if there is other solution apart from desinstalling the app?

Freddy_ · June 2021

@NuriaRA Hi, Sorry no other fix for this at presnet you can only uninstall and reinstall to fix this issue

Best Answer