Welcome to the Candy Crush Saga Community
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Welcome to the friendly King Community.
Actually the problem you are facing is the graphics error of Fantastic 5 feature. The target of the feature is that if your team collects 7000 points you will all be rewarded but you are playing alone in your team and collected a total of 5045 points.
But because of the graphics error you can see that you have already collected 7000 points.
And that's why you can't claim the reward or claim button not working. You must have found the bug and the studio is working to fix it ☝️
Keep playing the game and you will get the reward only when you collect 7000 points.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.