I have raised a ticket how do I get an answer?

Liz_Cray · October 2016

Raised a ticket as I have an issue and also have video evidence of my problem how do I get this to you?

StuckInATree · October 2016

What's the problem you're having, Liz?

Liz_Cray · December 2016

What's the problem you're having, Liz?

Only just found this answe, sorry. That issue was solved but I have a new one ticket number 1267410680

Bonnie_Scobee · July 2021

I have a ticket open, 10816275, that they replied with a fix. Then they sent and asked if that fixed my problem. It didn't. It states reply above this line but for some reason I can't type above that line. I haven't played for over a week. I get the first screen, and click, play, and nothing happens.

Freddy_ · July 2021

@Bonnie_Scobee Hi and welcome,

What device are you playing on

Thank you

Sukanta_Biswas · July 2021

https://community.king.com/en/candy-crush-saga/discussion/comment/1687567#Comment_1687567

Your game app is probably freezing so you are facing such problems. You can find the solution by clicking HERE and following the troubleshooting steps as per the link.

Let us know if you do not find your solution by following the link.

Thank you and have a good day!

I have raised a ticket how do I get an answer?

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