Getting ripped off on purchases

trixie12 · August 2021

I bought ten gold bars and was supposed to get three extra gold bars and got nothing this happens all the time. Just want your money. I’m going to stop playing unless they give me my extra bars or my money back .

kiara_wael · August 2021

https://community.king.com/en/candy-crush-saga/discussion/346500/getting-ripped-off-on-purchases

Hi and Welcome to our Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

Freddy_ · August 2021

@trixie12 Hi and welcome.

Sorry to hear this has happened to you but the community cannot deal with purchase issues. Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Getting ripped off on purchases

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