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I keep getting asked for my date of birth my account is linked to Facebook so my date of birth is already available to see
It is asking me for mine too, but when I put the date in ( many many moons over 13) the continue button does not highlight so cannot press it.
This age control is now being rolled out since you will need to be at least 18 years old to be able to play all King games. If you are over 13 years old, you can play most of the King games with the approval from your legal guardian.
When entering your date of birth and you don't accomplish this, then the game will be blocked.
I was asking because if you are over 13 and put in the correct date of birth then it sounds like a glitch with the game.
Hi @MandiC, Shellb was asking your age because you have to be over 13 to download the app, and you have to be over 18 to make purchases.
Hello @Linda_32SWIM44 because you entered the date as 'todays' date the system now thinks you are too young to play Candy games. All you can do is contact King Support and hope that they actually help you.
Shellb81 - yes, I'm over 13, Why?
Mandi...are you over 13?
Why am I being asked for my date of birth? I have input the information and when I press continue, nothing happens!!! I cannot get into my games which are Pet Rescue Saga and Candy Crush Soda Saga.
That is all I get....
Yeah, it's going nowhere!
I think this is just going back and forward to say there is a reply via us but nothing else has been resolved! 🙄
I'm getting nowhere fast either. They keep sending me the same email and I have followed the instructions about replying and nothing happens
I just pressed on support with my problem but no success 🤔
Linda what email address do you have for them?
I have has this email from them twice now and have replied the first time but got dame email again. I can't reply above the line in an email?!?!
I have sent another email with a screen shot now, fingers crossed!
Thank you 🙂
I'm afraid I have no idea! 😬 I always contact them via email, so they respond there.
Where does that message get sent to please? In the app? I messaged them via my phone
@shellb81 they usually send an automated message in a day asking again if you need help! 🙄 Make sure to answer to them above the line they point out. Otherwise, you'll keep getting the automated message for ever! 😒
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Hi and welcome!
You keep getting asked by community.king.com ?
If you have any screenshot, we can help you better!
Btw, I never provided my date of birth to the forum and there is not a feature like this here, as I know!
My account is also linked to Facebook!
@John_Sanders It is obviously a new feature that is being rolled out as I got the same message as well. It won't let you progress to the game unless you enter something.
The reason behind the request would seem to be age related regulations. To be honest all that was needed was an 'are you over 21' option rather than asking for everyones date of birth.
I had this too today and accidentally mistyped the year and now I can't access the game. I'm well above the age limit. Is there a way around this without losing my progress?
I had a request to write my date of birth, however, I typed the days date by accident and now no matter how many times I go through the support, redo my log in then return to my candy crush it says oops you cannot play get in touch with support and says the same thing/s all over again.
Fed up of trying now 🤔🙄
I have put a message in to support tonight. Do they take long to get back to you?
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
