Candy Crush Saga and Candy Crush Soda will not load

MFine · September 2021

I have been playing both Candy Crush Saga and Candy Crush Soda on the King website for several years. I encountered an issue today where I can launch the website but when I attempt to click on either of these games, nothing occurs - they do not load and the screen stays in the same menu. Does anyone know if the website is encountering issues? To the best of my knowledge, there have been no updates to my laptop recently that might impact this - I also restarted the machine but that did not correct the issue.

I also attempted to load Candy Crush Saga in Facebook as I have used that version previously and my account is synced;however, it appears the option to play in Facebook no longer exists. Is anyone aware of this being removed?

The only version I am able to access is the Candy Crush app on my phone.

Sukanta_Biswas · September 2021

https://community.king.com/en/candy-crush-saga/discussion/349170/candy-crush-saga-and-candy-crush-soda-will-not-load

Welcome to the King Community.

You can click HERE to play the game on Facebook platform.😊

On the other hand, can you double-check if your browser has Ad Blocker installed ?

Please let me know.

Thanks!

kiara_wael · September 2021

Hi and Welcome to the King Community

If the steps HERE doesn't help, please play via the Windows app instead until the game is working for you again.

You can download the Windows app from HERE if you have a Windows PC, when opening the game, connect it to your Facebook to sync all levels.

Anne_O'Flaherty · September 2021

Problem with launching the website has been reported, right?

I have no ad blockers and I have tried using king.com on 2 browsers.

MFine · September 2021

I am new to this community forum and therefore have just reported the website issue here. I and try to find the correct place and will report this to the tech support team. Thanks for letting me know!

falconwing · September 2021

I have no ad blockers and I have tried using king.com on 2 browsers.

i have the same problem

KingSlayer23 · September 2021

Same... I've tried 3 browsers on my laptop and just get as far as the King logo using the www.king.com/game website

but, can play via the app on my tablet with no issues

falconwing · September 2021

ya, i have started using the app too!

MFine · September 2021

Thank you all for confirming. Can anyone tell me how I can log a ticket with tech support to have this corrected? I'm new to this community and therefore not fully sure the correct process.

DianeWalters · September 2021

FIX; Enable Javascript again for King.com in your browser. Mine is working now.

Candy Crush Saga and Candy Crush Soda will not load

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