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Rewards stuck

AnnpatonAnnpaton Posts: 5 Level 2

Why does my fabulous five show that we’ve reached 7000 but will not release my prize?

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • maryjane117maryjane117 Posts: 536 Level 3

    Sometimes if your "too late" to login after the prize is given, you miss out...😪

    It's a serious bummer and makes no sense but happens to me often since I don't play everyday.

  • kiara_waelkiara_wael Posts: 61,303 Candy Moderator
    Accepted Answer

    Hi and Welcome to the King Community

    There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.

    If you post a screenshot we can confirm this for you or not and advise you if this is not the issue

    Accepted Answer
  • AnnpatonAnnpaton Posts: 5 Level 2

    Here s a screen shot,

    All team members have this issue. The current points showing are correct!

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