I did not receive my items after purchase

Hello @jmdobo, Welcome to the "New" King Community!

Please follow this below link for the help with your Purchase https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

If the trouble shooters did not work, contact the King Care thru various given links (wherever your issue fits perfectly)!

** If you need to reply, please click on the "Quote" below my post OR simply tap on the box "type your comment".

Hoping for the best

Hello again @jmdobo!

Please follow the "Trouble Shooters" from my above post.  It should definitely help you with getting your purchased items back..  

** Please post the update once you tried the trouble shooters

Hi and Welcome to the King Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!