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Link king with Facebook
chloem2108
Posts: 7
Level 2
in Support
Hello I'm hoping someone can help me Ive been trying to link my king account with my Facebook account for candy crush but I'm not getting an option to connect and can't find any way to in settings, what do I do? 🙃
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Answers
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@chloem2108 It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
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It says progress already synced but I'm not connected to my Facebook
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Hi and welcome to the King Community
I hope you are able to sync your FB account with King account via PC and continue playing your game as usual. Otherwise, let us know what else are missing from the steps or try again by following the steps below.
- Go to this page: https://king.com/games
- In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
- Log in using your King account username and password
- In the top-right corner, click "Settings"
- Choose the option "Account", then down at the bottom select "Score and progression sync"
- Select "Sync progress" and you will be asked to log in to your Facebook account.
And that's it! Your progress will be synced across both your King and Facebook accounts.
Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced.
Thank you 😊
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Had you connected your game to another facebook account in the past by any chance?
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I've tried on Android and desktop and both times it's said progress already synced
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I don't believe I have but there is a chance I may have in the past by accident as its an old candy crush account
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If your game was previously synced with a facebook account, it can not be synced with another facebook account.
Please start a new game and connect it to new facebook account. Then send our customer support the new ID of your game and tell them to recover your progress manually where you were playing the game. For example level 4567 or whatever.
They will manually update your game to that level.
I hope it will help!
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Thank you so much Ive just sent them through! Do you know how long the process roughly takes?
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And just to confirm I send it through the "contact us" option?
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@chloem2108 support usually gets back to you in a day or two. Make sure to answer their automated message above the line they point out! Here's the link for them just to be sure:
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