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Not getting team boosters when we make the goals
hi
i am not sure what the correct name is but inside the game i am part of a team and we have to reach 7000 points as a team. i am getting rewards for the half way but every time my team reaches 7000 i am not getting that final reward like a booster pack. this has been going on for 1 year now. i have tried everything and cleared all too. i use chrome on a mac. any help please?
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Answers
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Hi and welcome to the King Community
There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.
and If you miss a reward from any other feature, please report this to our Player Support Team here,
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Hello @2021 The most likely explanation is that your team hasn't reached the 7000 total. There is a well known issue with the Fantastic Five whereby the game shows that you have achieved 7000 points when you haven't.
You should keep playing the game until you see a green tick in the third circle of the final reward.
Next time this happens to you add up the scores of you and your team mates yourself to check what the total is.
Here is an example from my game. In the screenshot you can see that it says my team has collected 7000 points. Notice though that there isn't a green tick in the final circle, and also notice that my team's score only adds up to 5,995. We just kept playing until we got the rewards.
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Hello
Thank you for being kind to reply. Yes i became aware of it last year when i first reported this issue. my team happens to get the 7000 on almost all occassions. so when we cross 6000 i keep a look out and sometimes we might be 50 or 100 or 200 short of total when i might have to log out of game as i might be away from desk. when i reenter team makes the final. and i dont get any reward. i do get rewards along the way. i also get reward win i win 6 games it counts as 1 win for 1 day and in that i get the final reward. BUT regarding TEAM i do not get ONLY the final reward but yes i make sure team made it to the point. will submit my question to team support as suggested by another member. maybe it might help.
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Got it, that is a slightly different issue. If your team achieves the reward and you don't claim it before the seven day time limit you will not receive the reward.
Please note that you can't contact Player Support Team at the moment due to the ongoing server error.
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Thanks for the reply. yes i am aware of server issue. my situation is going on for most of this year. i play the game many times a day so i usually miss the reward in minutes if not under 1 hour! lol also even if i keep myself inside the game when we get the reward
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Not yet got a workable solution.
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