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🌀 Game freezing when level ends
Crazy Cat Lad
Posts: 13,570 Community Manager
in Support
Crazy Cat Lad
Posts: 13,570 Community Manager
Crazy Cat Lad
Posts: 13,570 Community Manager
Answers
What is the matter with Candy Crush,I play one game and it does`n`t start a second game???
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0 · Helpful Woah! Sweet Love HahaHi and Welcome to the King Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again. and please check this page
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0 · Helpful Woah! Sweet Love HahaI play on a laptop restarted and still the same thing,I play 1 game I have too log out to play a next game
also on my phone,same ting happened,I am stuck!
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1 · 1Helpful Woah! Sweet Love HahaEvery time I get to the end of the game (loosing) I get this screen and it sticks there. I have tried restarting my phone and I can attempt the level again then it sticks. I've also tried reinstalling which was very annoying because I lost all my boosters and its still sticking. Please help. thanks
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0 · 1Helpful 1Woah! Sweet Love HahaHi and Welcome to the King Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login
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1 · Helpful Woah! Sweet Love 1HahaWhen I'm done with one game, the screen freezes, goes dim, and doesn't load a new game. I have to get out of the game and restart each time. It's been doing it for a few hours now.
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0 · Helpful Woah! 1Sweet Love HahaThis is what the screen looks like when I'm waiting for it to start a new game.
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2 · 2Helpful Woah! Sweet Love HahaI'm having the same issue, just started today. Very annoying.
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1 · Helpful 1Woah! Sweet Love HahaI'm having the same issue, just started today. I'm guessing they did some kind of update. No, those steps they give above didn't help. Very annoying, i hope they fix it soon.
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1 · 1Helpful Woah! Sweet Love HahaHello @dashwood32097 ,
Thank you for the feedback and confirmation that you have completed the steps above. This is always helpful and a recommended protocol to use
Similar issues have been reported here and sent to our game team
Hopes are that this will be temporary as the game reactivates itself and will disappear in time
Would you continue to watch your game just a little longer and return here with your helpful feedback?
For any missed reward in any game feature, please report this to our Player Support Team here. Provide them with as much detail as you can
Our words are being noted
Thanks
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1 · 1Helpful Woah! Sweet Love HahaHi and Welcome to the King Community!
Thank you for providing your screenshot
Please do the standard trouble shooting by log out, update your game application, restart your device and login
If the screen continue to freeze return here and please return here and confirm that you have completed the steps above in your feedback
Thanks 🤗
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1 · 1Helpful Woah! Sweet Love HahaThis article can help, as @kiara_wael said.
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0 · Helpful Woah! Sweet Love HahaThat is no answere to my question.
I play a level then its stuck I have to refresh the game on the laptop,phone and tablet
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1 · 1Helpful Woah! Sweet Love HahaHello @Ans_Weelage what device do you play on, and what level of candy crush are you trying to play
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0 · Helpful Woah! Sweet Love HahaYou're always asking people to do troubleshooting, but I think it's about time King (e.g. the game team) needs to do some troubleshooting themselves. I'm one of the admins of the Candy Crush Saga All Helpgroup, seeing loads and loads of complaints every single day. I'm always asking our members to contact you, to share their thoughts with you. I've also shared a link to this post at the CCSAH-group because it's happening to loads of people. I really hope they all will follow the link that I shared, and make a whole lot of noise over here. But people are getting fed up with it. I really do feel the problem, again, is on your end, sorry. Please do get things sorted, and stop messing around. Thanks in advance...
Have a nice evening.
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3 · Helpful Woah! 2Sweet Love 1Haha