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Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.
This issue is being looked into and hopefully fixed soon.
Please stay tuned here for any news or updates on this!
Sorry for your frustration! Stay positive, it will be resolved very soon :)
Did all as king said, updated Facebook app also, still freezing. Fab 5 team needs 35 points in 4 hours and I havenāt be able to play two games in a row for 12 hours. I think this is the final straw at 10374.
Well if this page should help,I don`t see it,nobdy helps me
I noticed this week that King made some changes with the level complete animations and the way that levels end. I'm wondering if that is causing issues for some. I am sure it will be addressed soon!
Well, I hope I am wrong too. It was just a suggestion that occurred to me since I did notice quite a few new animations this week.
So they still haven't learned? More really unnecessary (useless) changes yet to come? Causing more really frustrating glitches? In a way I hope you're wrong about this. And in a way I'm hoping this post will explode with complaints. The changes they're doing have proven not to improve the game quite often.
Hi there.
It looks like King is changing the level complete animation. I noticed it today on my Windows CC app. I have a feeling it is bugged and causing issues for some since it is a new feature.
Like all the comments before me.
Screen freezing after each life lost.
Having to close and reopen the game every time. Playing the game a long time sort it out
Iāve tried the troubleshooting and no difference made. The game is still freezing after each game
still freezing after each game on windows and chrome are you aware
And btw I am on level 7861
I still need help,I have reset my wifi thing,scan for virusses nothing....One level playing means refreshing on my laptop on my phone nothing helps,I even played at a friendshouse because of different wifi ...nothing.
Mine freezing after every game. The only way I can unfreeze is to turn off my device and restart. Iāve tried the troubleshooting and no difference made. I usually play everyday but I canāt deal with this issue itās boring and I have started playing a different game
Let us know if you were able to resolve your problem or if ya still need help :)
I know @Glenn1972, but this issue (I call it an issue because it is), I'd like to see King acknowledge it, and do something about it. Even though there's just a couple of comments at this post doesn't mean it's not affecting loads of players. Believe me, it's really happening to loads. I'm just trying to wake up the developers here (when it really is bedtime for me now). But please, do wake up, thank you..
Welcome to the King Community.
Can you let me know if your problem is the same as the link?
I hope to hear from you soonš
As our friend @Glenn1972 has already given you information there is some work going on in the game at the moment and that is why we are experiencing a number of temporary problems. Your game will probably be normal as soon as their works in the game are completed, but I will be back here as soon as I get the latest information.
Thanks in advance for your patience and support.Ā
Thanks, @Glenn1972 , hopefully it is resolved soon!
Thank you for your feedback @dashwood32097 š¤
Hopes were, that would help you
Since our last communication I read that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features
We all are patiently awaiting a resolve
Thank you very much, you are a pleasure to work with
Hi, Glenn, thanks. Problem is still ongoing today.
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What is the matter with Candy Crush,I play one game and it does`n`t start a second game???
Hi and Welcome to the King Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again. and please check this page
I play on a laptop restarted and still the same thing,I play 1 game I have too log out to play a next game
also on my phone,same ting happened,I am stuck!
Every time I get to the end of the game (loosing) I get this screen and it sticks there. I have tried restarting my phone and I can attempt the level again then it sticks. I've also tried reinstalling which was very annoying because I lost all my boosters and its still sticking. Please help. thanks
Please do the standard trouble shooting by log out, update your game application, restart your device and login
When I'm done with one game, the screen freezes, goes dim, and doesn't load a new game. I have to get out of the game and restart each time. It's been doing it for a few hours now.
This is what the screen looks like when I'm waiting for it to start a new game.
I'm having the same issue, just started today. Very annoying.
I'm having the same issue, just started today. I'm guessing they did some kind of update. No, those steps they give above didn't help. Very annoying, i hope they fix it soon.
Hello @dashwood32097 ,
Thank you for the feedback and confirmation that you have completed the steps above. This is always helpful and a recommended protocol to use
Similar issues have been reported here and sent to our game team
Hopes are that this will be temporary as the game reactivates itself and will disappear in time
Would you continue to watch your game just a little longer and return here with your helpful feedback?
For any missed reward in any game feature, please report this to ourĀ Player Support TeamĀ here.Ā Provide them with as much detail as you can
Our words are being noted
Thanks
Hi and Welcome to the King Community!
Thank you for providing your screenshot
If the screen continue to freeze return here and please return here and confirm that you have completed the steps above in your feedback
Thanks š¤
This article can help, as @kiara_wael said.
That is no answere to my question.
I play a level then its stuck I have to refresh the game on the laptop,phone and tablet
Hello @Ans_Weelage what device do you play on, and what level of candy crush are you trying to play
You're always asking people to do troubleshooting, but I think it's about time King (e.g. the game team) needs to do some troubleshooting themselves. I'm one of the admins of the Candy Crush Saga All Helpgroup, seeing loads and loads of complaints every single day. I'm always asking our members to contact you, to share their thoughts with you. I've also shared a link to this post at the CCSAH-group because it's happening to loads of people. I really hope they all will follow the link that I shared, and make a whole lot of noise over here. But people are getting fed up with it. I really do feel the problem, again, is on your end, sorry. Please do get things sorted, and stop messing around. Thanks in advance...
Have a nice evening.
Hello @JosƩ_Savelkoul , thank you for your feedback
Any actions that will resolve feature and game related issues are welcome here
Kind regards
I need some help to pass level 18455. Any tips or advice would be appreciated.
HI. There were 3 times I didn't recieve my daily rewards And I have just completed more than the four rounds to recieve the "super bomb" and haven't recieved this either.
want take me anywhere to log in
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold ā I estimate around 500 gold. How can I get that much back? I couldn'tā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
