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Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.
This issue is being looked into and hopefully fixed soon.
Please stay tuned here for any news or updates on this!
Sorry for your frustration! Stay positive, it will be resolved very soon :)
Did all as king said, updated Facebook app also, still freezing. Fab 5 team needs 35 points in 4 hours and I haven’t be able to play two games in a row for 12 hours. I think this is the final straw at 10374.
Well if this page should help,I don`t see it,nobdy helps me
I noticed this week that King made some changes with the level complete animations and the way that levels end. I'm wondering if that is causing issues for some. I am sure it will be addressed soon!
Well, I hope I am wrong too. It was just a suggestion that occurred to me since I did notice quite a few new animations this week.
So they still haven't learned? More really unnecessary (useless) changes yet to come? Causing more really frustrating glitches? In a way I hope you're wrong about this. And in a way I'm hoping this post will explode with complaints. The changes they're doing have proven not to improve the game quite often.
Hi there.
It looks like King is changing the level complete animation. I noticed it today on my Windows CC app. I have a feeling it is bugged and causing issues for some since it is a new feature.
Like all the comments before me.
Screen freezing after each life lost.
Having to close and reopen the game every time. Playing the game a long time sort it out
I’ve tried the troubleshooting and no difference made. The game is still freezing after each game
still freezing after each game on windows and chrome are you aware
And btw I am on level 7861
I still need help,I have reset my wifi thing,scan for virusses nothing....One level playing means refreshing on my laptop on my phone nothing helps,I even played at a friendshouse because of different wifi ...nothing.
Mine freezing after every game. The only way I can unfreeze is to turn off my device and restart. I’ve tried the troubleshooting and no difference made. I usually play everyday but I can’t deal with this issue it’s boring and I have started playing a different game
Let us know if you were able to resolve your problem or if ya still need help :)
I know @Glenn1972, but this issue (I call it an issue because it is), I'd like to see King acknowledge it, and do something about it. Even though there's just a couple of comments at this post doesn't mean it's not affecting loads of players. Believe me, it's really happening to loads. I'm just trying to wake up the developers here (when it really is bedtime for me now). But please, do wake up, thank you..
Welcome to the King Community.
Can you let me know if your problem is the same as the link?
I hope to hear from you soon😊
As our friend @Glenn1972 has already given you information there is some work going on in the game at the moment and that is why we are experiencing a number of temporary problems. Your game will probably be normal as soon as their works in the game are completed, but I will be back here as soon as I get the latest information.
Thanks in advance for your patience and support.Â
Thanks, @Glenn1972 , hopefully it is resolved soon!
Thank you for your feedback @dashwood32097 🤗
Hopes were, that would help you
Since our last communication I read that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features
We all are patiently awaiting a resolve
Thank you very much, you are a pleasure to work with
Hi, Glenn, thanks. Problem is still ongoing today.
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I hoped that this site would help me but I write and write and nobody helps me,so this has no function there is no help here
He he finally he works normal,only the icecreams doesn`t work but oke...
That's great news! I'm so glad to hear that :)
Now it seems one device will get new game, not the other. King definitely should reimburse people who can't use their time due to restarting over and over. This is what I get.
I played more than 50 moves and the gane remained like this without dropping the last number till it ended
The game frequently disconnects from the internet even though there's no problem and the speed is over 8 Mbps. The game disconnects to prevent me from spending gems or paying for ads. Please compensate me for my losses.
Will I be able to solve this without paying.
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
