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Not receiving prizes when I've climbed the tree

LuckyStew
LuckyStew Posts: 1

Level 1

Why am I not receiving all my prizes when I climb the tree?? ITS VERY ANNOYING. I'm lucky to get 1 if I win 3. It's happened so many times.

Answers

  • kiara_wael
    kiara_wael Posts: 156,985

    Hi and Welcome to the King Community

    Make sure updated your Apps, and If you miss a reward from any other feature, please report this to our Player Support Team here

    The screen shots are from all stats features and there are no rewards given from those.

  • Glenn1972
    Glenn1972 Posts: 16,650

    Hello @LuckyStew , welcome to the King Community!

    Sorry that you're having this annoying problem

    It is my understanding that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features

    We are just patiently waiting for the issues to be resolved

    For any missing rewards please email Player Support directly from the game 

    Thanks 🤗

  • Epc23
    Epc23 Posts: 125

    I’m not getting my prizes either! This is super annoying! It happens all the time.

  • LovelyRose1221
    LovelyRose1221 Posts: 3

    Level 1

    Maybe if u restart ur game over and go back to the game......

Hey! Would you like to give us your opinion?