Problem with Watching video’s

Ritamonti · November 2021

When i want to watch a video for an extra life or Candy, i always get this screen and everything is locked. I can’t click on ‘accept’, ‘back’ or anything else. I have to close the entire app and start again. With the same problem over and over again.

Glenn1972 · November 2021

Hello @Ritamonti , welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Let us know if this helps you

Sukanta_Biswas · November 2021

https://community.king.com/en/candy-crush-saga/discussion/356120/problem-with-watching-video-s

Welcome to the King Community.

You have already received some helpful troubleshooting steps from our friend @Glenn1972 😊 if you do not find the solution through the troubleshooting steps mentioned above, please let us know again as we will report the issue to our team.

Thank you!

Lindark · November 2021

Check back and let us know if you still need a hand!

Glenn1972 · November 2021

Hello @Ritamonti , welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Let us know if this helps you

Sukanta_Biswas · November 2021

https://community.king.com/en/candy-crush-saga/discussion/356120/problem-with-watching-video-s

Welcome to the King Community.

You have already received some helpful troubleshooting steps from our friend @Glenn1972 😊 if you do not find the solution through the troubleshooting steps mentioned above, please let us know again as we will report the issue to our team.

Thank you!

Lindark · November 2021

Check back and let us know if you still need a hand!

Ritamonti · November 2021

Thanks guys! The next day, the problem was solved. Probably a bug or something. Thanks anyway!😊

mmw007 · November 2021

How do you know 🤔

Problem with Watching video’s

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