Sign Up!

⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE

❌ Temporary Connection issue 11 January 2022!

Crazy Cat Lad
Crazy Cat Lad Posts: 14,123 Community Manager
edited January 2022 in Support

We are experiencing a temporary connection issue which is affecting Candy Crush Saga and many other of our games at the moment.

This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account).

We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Thanks for your patience!


Purchases!

If you made a purchase and didn't receive your purchase because of this connection issue, you should receive the items automatically when the incident is over.

In case your purchase do not get delivered, please request for a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE.

Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Answer ✓

    This issue is now fixed and all games are connecting and working as they should!

    If you didn't receive your purchase because of this connection issue or did lose any purchased items, please request for a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE.


«134

Answers

This discussion has been closed.

Hey! Would you like to give us your opinion?