Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Game froze and I lost extra moves purchased!!

Hi, I used 10 gold bars to purchase 13 extra moves on my level. When I did so, the game froze so I had to reopen the game. My gold bars were reduced by the 10 bars but I was not returned to the same spot so I could use the extra moves this I was unable to complete that level as planned!! Anything I can do?? It’s a pretty difficult level!!

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https://community.king.com/en/candy-crush-saga/discussion/comment/2887076#Comment_2887076

Hello @Me Me🤗 Welcome Back to our King Community!

You will have to contact the King Player Support for any issues related to missing purchases, as they can check your account.

If you are playing Facebook browser, click on --> https://soporto.king.com/contact;

If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to My Purchases under Popular Topics -- Click on the suitable option -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you need further assistance, please post and let us know🍫🍫

Level 14619 froze after I spent 10 gold bars for extra moves! Please replace bars?!

It sounds like your game crashed. Unfortunately it will be difficult to recover lost gold bars or moves in this case. So sorry :(

https://community.king.com/en/candy-crush-saga/discussion/360437/game-froze-and-i-lost-extra-moves-purchased

Hi and Welcome to the Community.

Very unfortunate and sorry about that. You have to replay the level. But good news is that you can claim for the refund. Please check this link.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

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New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/360437/game-froze-and-i-lost-extra-moves-purchased

Hi and Welcome to the Community.

Very unfortunate and sorry about that. You have to replay the level. But good news is that you can claim for the refund. Please check this link.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

It sounds like your game crashed. Unfortunately it will be difficult to recover lost gold bars or moves in this case. So sorry :(

Level 14619 froze after I spent 10 gold bars for extra moves! Please replace bars?!

https://community.king.com/en/candy-crush-saga/discussion/comment/2887076#Comment_2887076

Hello @Me Me🤗 Welcome Back to our King Community!

You will have to contact the King Player Support for any issues related to missing purchases, as they can check your account.

If you are playing Facebook browser, click on --> https://soporto.king.com/contact;

If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to My Purchases under Popular Topics -- Click on the suitable option -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you need further assistance, please post and let us know🍫🍫

Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Is it too late to fix the Music Event?
Like many others I was one tape away from completing the event and now it has vanished early. I wasted so much time, gold and boosters on this event to have it unfairly disappear with 20 hours left. Please fix this ASAP. There should still be some time left.
moje zdjęcie
Mam pytanie - jak mogę odzyskać mój awatar miałam tam moje zdjęcie, a od dwóch dni mam jakąś lalkę. Bardzo dziękuję za pomoc.
Music event
why did the music event disappear to early? I only had 1 tape left to get the reward and you removed the event several hours too early than what the countdown had said previously! Sucks when I’ve spent so much time and boosters to complete it
Since the music game isn’t working any longer can I get my wasted boosters back?
I know the time is gone forever, but can I get the boosters I wasted back? On a lark I decided to go all in on this game and used my gold bars to buy some boosters. Can I get those back?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…