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Why aren't my wins from climbing the mountain not working
Answers
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Hi and welcome to the Community.
Please do the standard troubleshooting by Log out, update your game application, restart your device and login again to check if it solves this issue. If not please contact our player support either directly from game settings or through this link.
thanks.
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Hello Kiki I am not entirely sure I understand your issue.
On a couple of occasions I have climbed the tree and only won one booster, but this isn't a problem. In my case I won two hours worth of colour bomb, so even though I only won one booster because it was the same one the run time of the booster was increased.
Other times I have won 1 hour of Colour, 30 minutes Wrapped/Striped and 30 minutes of Swedish Fish. In this case the Swedish Fish was lost as it never appeared as a useable option in any of the levels I played.
The best way to check what boosters you have won from the tree is to check your inventory. This way you will see all the boosters you have won and not just the boosters that are allowed for the level you are playing.
