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Cannot restore game.

kdanas
kdanas Posts: 3

Level 1
in Support

I had to reset my iphone and I am unable to restore my Candy Crush game. I was able to restore my Candy Crush Soda game, but not this one. Please assist me with this issue. I have in-app purchases so I would like to be able to get back to the correct level.

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Answers

  • Crusher18
    Crusher18 Posts: 1,286

    Hey Kdanas- on the game home page in the bottom left side you will find the Settings and in the settings there is an option to "Restore Purchases" any Boosters that you have bought should be in your account again :)  

    Were you playing while connected to Facebook or to the Kingdom? 

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  • kdanas
    kdanas Posts: 3

    Level 1

    I've tried the restore purchases and that still does not work. I was not connected to Facebook, but was connected to the Kingdom or at least I thought I was. 

    Flag · Helpful Sweet Love Haha
  • kdanas
    kdanas Posts: 3

    Level 1

    Hey Kdanas- on the game home page in the bottom left side you will find the Settings and in the settings there is an option to "Restore Purchases" any Boosters that you have bought should be in your account again :)  

    Were you playing while connected to Facebook or to the Kingdom? 

    I've tried the restore purchases and that still does not work. I was not connected to Facebook, but was connected to the Kingdom or at least I thought I was.
    Flag · Helpful Sweet Love Haha
  • Crusher18
    Crusher18 Posts: 1,286

    Were these Boosters that you won or ones that you had purchased? 

    Flag · Helpful Sweet Love Haha

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