Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
❄ Candy Holiday Season ❄ - More info HERE
👽 Astros vs. Aliens - How does it work? - More info HERE
❄ Candy Holiday Season ❄ - More info HERE
👽 Astros vs. Aliens - How does it work? - More info HERE
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Last question
Tina_Williams-2
Posts: 282 
in Discussions
Can someone tell me please how I totally delete myself from candy crush and king. I seriously want to close out my account for good. I can't just not play. I'll come right back in a couple of days. I need to do this now please. Thank you.
2
Comments
-
Hi dear.
To do that you need to contact our player support. They are the only one who can permanently delete any account.
thanks.
2 -
Here ia an article on the subject Tina, and here is a link to the article that includes the mentioned Contact Us prompt
How do I delete my player account?
By System Last Updated: Jan 1, 2022
Your player profile is vital, as it stores your progress in any game, plus any items you may have purchased, such as Gold Bars. It also contains your entire purchase history and your friends list if you have a King account.
Removing this data is irreversible, so it's important you consider these factors before making the decision to remove your data. This will mean you will lose your progress, friends list (King account only) and items both free and purchased in all our games. If you do decide to return in the future, you will have to begin again from the first level.
If you'd like to go ahead and request King delete all of your player information, we'll need you to write to us using the 'Contact Us' prompt at the bottom of this article. Select the topic 'Privacy' and the subtopic 'Permanently delete my account'.
When we receive your request, we'll need you to provide more information before we can complete it. We will email you with the details and keep in touch with you throughout the duration of your request until it's completed.
2 -
I did what you both suggested and I have to do a bunch of technical stuff that I don't know how to do. They said the same thing that it's irreversible so I thought ok I'll give it another try and the level I'm on is one of those nearly impossible leve without a ton of boosters and extra moves. So my mind is made up. I just need someone who can help me with the stuff I have to do. Do you suppose this lengthy task to close an account is a way to keep people playing? Just guessing it is. Stay well
2 -
Hi @Tina_Williams-2 what kind of technical things are they asking you do?
From your message I didn't think you would mind if the deletion of your account was irreversible. Isn't that what you want, no way of playing?
If you do decide you want to play again you can always create a brand new account. Obviously this will mean starting again, but at least you will have the joy of playing the first levels again.
1 -
Correct. Do you know how I do this?
0 -
Do what Tina? Start again, or permanently delete your game account.
To start again you would need to create a new account with a different email address than you are using now.
1
