I'm getting "failed to connect to store" in Candy Crush Saga only.

Sue_Larsen · July 2016

Candy Crush Soda and Jelly work fine. As a result of this error I can't see my boosters in Candy Crush. I've been playing for 1-1/2 years and had accumulated a lot of boosters. Please Help!

Cezdiamond · July 2016

Hi Sue- Welcome to King Care! I am sorry that you are experiencing a problem connecting your game to the store on your Windows mobile. Let's try and get you back on track!

Here are a few steps which will improve your gaming experience and hopefully fix the problem:

a. Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."

b. Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.

c. Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.

d. Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.

Let me know how you get on :-)

Sue_Larsen · July 2016

Hi Sue- Welcome to King Care! I am sorry that you are experiencing a problem connecting your game to the store on your Windows mobile. Let's try and get you back on track!
Here are a few steps which will improve your gaming experience and hopefully fix the problem:
a. Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."
b. Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.
c. Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.
d. Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option.
Let me know how you get on :-)

This is not a question about Windows mobile. It's about Windows 10 on a pc.